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Use this form to request support for any of our products
While we usually reply within 3 business days we ask you to be patient since the amount of enquiries as well as our response time may vary.

We DO NOT offer any free trials, vouchers nor student discounts for any of our Unity assets. 

Please read the product-specific FAQs and troubleshooting guides below before contacting us since your question may be already solved.

Please include your system specs and invoice number / proof of purchase with your message.


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Frequently asked questions and troubleshooting

PIDI Planar Reflections 2
- Is it compatible with X asset / X plugin?
Our tools do not guarantee compatibility with any third party tools. Many of them are compatible but no compatibility is guaranteed.
- Is it compatible with VR?
Yes, but compatibility has only been tested with Oculus Rift, Google VR and Oculus Go.
- Is it compatible with mobile devices ? 
Yes, but you will need a device capable of using RenderTextures in Unity.
- Does it have good performance?
Performance depends entirely on your scene's complexity and the amount of reflections you are using. Every reflection renders all reflected objects at least once for each camera looking at them so you must optimize your scenes as much as possible.
- Is it compatible with LWRP / HDRP / X SRP / X Unity feature?
The tool is compatible with the Standard rendering and the Lightweight rendering pipeline. There is no plan to support HDRP. If X Unity feature has been labelled as "Preview", "Experimental" or "Beta" then it is not officially supported.
- The tool is not working on VR. What can I do?
Please make sure to add the ForceUpdate script to your camera, test on the demo scenes and on an empty project. If needed, re-import the tool as Unity sometimes has errors when importing tools from the Asset Store

XFur Studio / XFur Studio Mobile
- Is it compatible with X asset / X plugin?
Our tools do not guarantee compatibility with any third party tools. Many of them are compatible but no compatibility is guaranteed.
- Is it compatible with VR?
Yes
- Is it compatible with mobile devices ? 
XFur Studio is NOT compatible with mobile devices. For mobile projects please use XFur Studio Mobile
- Does it work on deferred mode?
Yes, it supports both forward and deferred modes. However, anisotropic highlights are only available in forward.
- Does it have good performance?
Performance depends entirely on your model's complexity and the amount of samples of the fur shader you use. Each sample of the shader re-draws your model so a 10k polygons model using a 24 samples shader will be rendered as having 240k polygons and make up to 24 draw calls.
- Is it compatible with LWRP / HDRP / X SRP / X Unity feature?
There are no plans to support either HDRP nor LWRP. If X Unity feature has been labelled as "Preview", "Experimental" or "Beta" then it is not officially supported.

PIDI 2D Reflections 
- Is it compatible with X asset / X plugin?
Our tools do not guarantee compatibility with any third party tools. Many of them are compatible but no compatibility is guaranteed.
- Does it support Parallax Scrolling perspectives?
Yes, it supports background/foreground mixing and compositing which allows for Parallax effects
- Is it compatible with mobile devices ? 
Yes, it is compatible with any mobile device with support for Render Textures
- Can I define which layers / objects to reflect?
Yes, through the RenderTexture based reflections
- Does it work for top-down / isometric games?
This asset is designed to mirror images over a 2D axis and thus it is not suited for top down nor isometric games.
- Can it reflect sprites using custom shaders?
As long as said custom shaders do not require any additional components to be added to the Main Camera, then yes, they are supported.
- Is it compatible with LWRP / HDRP / X SRP / X Unity feature?
The tool is compatible with the Standard rendering and the Lightweight rendering pipeline. There is no plan to support HDRP. If X Unity feature has been labelled as "Preview", "Experimental" or "Beta" then it is not officially supported.

PIDI - PBR Skin and Eye Shader
- Is it compatible with X asset / X plugin?
Our tools do not guarantee compatibility with any third party tools. Many of them are compatible but no compatibility is guaranteed.
- Is it compatible with VR?
Yes
- Is it compatible with mobile devices ? 
Yes, this asset contains mobile specific shaders that allow it to run on low and high end mobile devices with mostly all features enabled ( except tesellation and dynamic wrinkles )
- Does it have good performance?
Performance depends entirely on your model's complexity.
- Does it work on deferred mode ?
The shader does work on forward and deferred rendering modes but the translucency and subsurface scattering are only simulated on deferred, producing slightly lower quality results due to the limits on Unity's deferred pipeline.
- Is it compatible with LWRP / HDRP / X SRP / X Unity feature?
The tool is compatible with the Standard rendering and the Lightweight rendering pipeline. There is no plan to support HDRP. If X Unity feature has been labelled as "Preview", "Experimental" or "Beta" then it is not officially supported.

©2012-2019 - Jorge Pinal Negrete.  Irreverent software™, Pidi game development framework™ and their logos are property and trademarks of jorge pinal. all other trademarks belong to their respective owners.